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Browse the Hi Surf Beachfront Resort Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check-in:    2:00pm
Check-out: 10:00am

Q: Do you require a security bond upon check-in?

Hi Surf requires a $250 security bond either by a pre-auth on a credit card or by cash

Q: Is after hours check-in available?

After hours check-in is available 24/7 - please enquire with Reception for details

Q: Can I have a late check-out?

Late check-out is possible but subject to availability. Cost may apply.

Please enquire with Reception.

Q: What are the reception hours?

Monday - Friday:       8:30am - 5:00pm
Saturday & Sunday:  9:00am - 3:00pm 

Q: Can I book Theme Park Tickets?

All theme park and local attractions tickets can be booked via Reception

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Hi Surf Gold Coast offers Free Wifi on all bookings

Q: What facilities do you have?

Our great facilities include:

  • Indoor pool/spa/sauna
  • Outdoor pool/spa
  • Children's playground
  • BBQ Area
  • Gym
  • Tennis Court

Q: Is there car parking available?

There is 1 secure allocated car bay per apartment

Q: Is all linen provided?

Yes Hi Surf provides all linen during your stay

Pool Towels are not provided however are available for hire for $3 each

Q: How often are the rooms serviced?

Our apartments are fully self contained, and are only serviced during your stay if booking more than 7 nights

Q: Is the pool heated?

Both our indoor and outdoor pools are heated

Location FAQ's

General information about our location.

Q: How close is Surfers Paradise & Broadbeach?

Surfers Paradise is a short 300m walk, a 5 minute walk. Broadbeach is located 3.2km from the resort, approximately 40 minute walk

Q: Are there shops or restaurants nearby?

Shops and Restaurants are a convenient few minutes walk into Surfers Paradise

Q: Is there public transport nearby?

Public transport is within a few minutes’ walk of Hi Surf (when the light rail is up and running – expected to be late 2014 there will be a stop on Surfers Paradise Blvd opposite Hi Surf)

Q: What local attractions are in the area?

Please see our Attractions page.

Q: How far away is the beach?

The 'lifesaver patrolled beach' is directly in front of Hi Surf

Q: Where can I buy groceries locally?

There is a local Woolworths, Coles & convenience store within a few minutes walk from Hi Surf