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Browse the Hi Surf Beachfront Resort Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check-in:  2:00pm
Check-out:  10:00am

Q: Do you require a security bond upon check-in?

Hi Surf requires a $250 security bond either by a pre-authorisation on a valid credit card.

Q: Is after hours check-in available?

Should your arrival be afterhours, please contact reception during our office hours to make arrangements for collection of your apartment keys.  

Q: Can I have a late check-out?

Late check-out is subject to availability. Fees may apply.

Please enquire with Reception.

Q: What are the reception hours?

Monday - Friday:      8:30am - 4:30pm

Saturday:      9:00am - 1:00pm

Sunday:      9:00am - 1:00pm

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

HiSurf offers free WiFi on all bookings.

Q: What facilities do you have?

Our facilities include:

  • Heated indoor pool, spa & sauna
  • Heated outdoor pool & spa
  • Children's playground
  • BBQ area
  • Gym
  • Tennis court

Q: Is there car parking available?

There is 1 x secure allocated car parking bay per apartment.

Q: Is all linen provided?

Hi Surf provides linen for your stay.

Pool towels are not provided however are available for hire from guest services for $5.00 each.

Q: How often are the rooms serviced?

Our apartments are fully self-contained and are only serviced during your stay if your booking is for more than 7 nights.

Q: Is the pool heated?

Both our indoor and outdoor pools are heated for your convenience.

Location FAQ's

General information about our location.

Q: How close is Surfers Paradise & Broadbeach?

Surfers Paradise is a short 5 minute walk.

Broadbeach is located 3.2km from the resort and easily accessible by tram which is located at our doorstep.

Q: Are there shops or restaurants nearby?

There is an array of shops, cafes and restaurants located within easy walking distance of Hi Surf. 

Q: Is there public transport nearby?

 The G-link tram is conveniently located at our doorstep and provides quick access to locations North and South.  This also connects to Helensvale train station. 

Q: What local attractions are in the area?

Please see our attractions page.

Q: How far away is the beach?

Hi Surf is located directly across from one of the worlds' most famous patrolled beaches. 

Q: Where can I buy groceries locally?

There is a local supermarket & convenience store within a short  walking distance from Hi Surf.

Q: Do you accept Schoolies bookings?

Hi Surf does not accept schoolies bookings. 

We have a strict no schoolies policy.

Any guest arriving whom we deem to be schoolies, will be turned away and no refund will be given.