Browse the Hi Surf Beachfront Resort Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Booking & Check-In
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
Check-in: 2:00pm
Check-out: 10:00am
Q: Do you require a security bond upon check-in?
Hi Surf requires a $250 security bond either by a pre-auth on a credit card or by cashQ: Is after hours check-in available?
After hours check-in is available 24/7 - please enquire with Reception for detailsQ: Can I have a late check-out?
Late check-out is possible but subject to availability. Cost may apply.
Please enquire with Reception.
Q: What are the reception hours?
Monday - Friday: 8:30am - 5:00pm
Saturday : 9:00am - 1:00pm
Sunday: 9:00am - 12:00pm
Services & Facilities FAQ's
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
Hi Surf Gold Coast offers Free Wifi on all bookingsQ: What facilities do you have?
Our great facilities include:
- Indoor pool/spa/sauna
- Outdoor pool/spa
- Children's playground
- BBQ Area
- Gym
- Tennis Court
Q: Is there car parking available?
There is 1 secure allocated car bay per apartmentQ: Is all linen provided?
Yes Hi Surf provides all linen during your stay
Pool Towels are not provided however are available for hire for $3 each
Q: How often are the rooms serviced?
Our apartments are fully self contained, and are only serviced during your stay if booking more than 7 nights
Q: Is the pool heated?
Both our indoor and outdoor pools are heatedLocation FAQ's
General information about our location.
Q: How close is Surfers Paradise & Broadbeach?
Surfers Paradise is a short 300m walk, a 5 minute walk. Broadbeach is located 3.2km from the resort, approximately 40 minute walkQ: Are there shops or restaurants nearby?
Shops and Restaurants are a convenient few minutes walk into Surfers ParadiseQ: Is there public transport nearby?
Public transport is within a few minutes’ walk of Hi Surf (when the light rail is up and running – expected to be late 2014 there will be a stop on Surfers Paradise Blvd opposite Hi Surf)Q: What local attractions are in the area?
Please see our Attractions page.